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FAQ
Most frequent questions and answers
NO, we don’t have any stores outside Tansen for now.
Yes we have a physical store, just visit us here.
We are based from Tansen Palpa, Nepal.
No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.
You can contact us here or you can use the live chat on messenger.
We accept banking transfer all over Nepal, also have digital payment systems like khalti.
More than that we also accept cash on delivery on Tansen area only.
Yes we have dome delivery all over Tansen, But, If you live in different city It will take extra charges and couple of days to ship a products.
We accept only Nepali currency, as we only ship in Nepal.
We don’t ship outside of Nepal for now.
Warranty is applicable on manufacturing defects.
Services available for in-warranty products are diagnosing of fault if the fault is found on any contract period units.
You can visit this page to track your product by entering a billing email address and tracking id.
No, we don’t offer fast shipping at this moment.
It totally depends on the products and the location of shipping address.
As far now, we don’t offer any referral program.
Yes, you can. check out this page for more details.
